Privacy Policy for Kineano

Effective Date: 25/09/2025

Welcome to Kineano (“Kineano,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our mobile application, website, and related services (collectively, the “Platform”).

By using Kineano, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Account login credentials

B. Authentication Data

To simplify account access, we may allow login through trusted third-party services, including:

• Google

• Facebook

• Apple

These providers may share basic account details with us based on your permissions.

C. Payment Information

Payments are processed securely through third-party payment gateways.

• We do not store full credit/debit card information on our servers.

• Payment processors handle financial data in compliance with industry security standards.

D. Location Data

We may collect approximate location information to:

• Provide shipping estimates

• Improve delivery services

• Customize regional offerings

E. Device and Usage Data

Through services such as Firebase Analytics, we may collect:

• Device type and model

• App version

• Crash reports

• Browsing behavior

• Interaction patterns

This helps us improve app performance and user experience.

2. How We Use Your Information

We use collected data for the following purposes:

Order Processing

• Process purchases

• Confirm orders

• Deliver products

• Manage returns/refunds

Account Management

• Verify identity

• Maintain user accounts

• Provide customer support

Communication

• Send order updates

• Notify you about promotions

• Deliver service-related announcements

• Push notifications via Firebase Messaging

Service Improvement

• Improve platform functionality

• Analyze user behavior

• Fix bugs and crashes

• Enhance shopping experience

Security

• Prevent fraud

• Detect unauthorized access

• Maintain platform integrity

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with:

Service Providers

• Delivery partners

• Payment processors

• Customer support services

Analytics Providers

• Google Firebase

• App performance monitoring tools

Legal Requirements

We may disclose information if required to:

• Comply with laws or regulations

• Respond to legal requests

• Protect our rights or users

4. Data Retention

We retain your information as long as your account remains active or as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Certain transaction records may be retained longer where required by law.

5. Account and Data Deletion

You have the right to request deletion of your account and personal data at any time.

You can request deletion through:

In-App

Go to:
Account Settings > Delete Account

Website

Visit:
https://kineano.com/delete-account

Email

Send your request to:
support@kineano.com or asostartup@gmail.com

Deletion Timeline

Upon receiving a verified request:

• Personal information (name, email, phone, address) will be deleted from active databases within 30 days

• Some legal or financial records may be retained if required by law

6. Data Security

We use industry-standard security measures, including:

• HTTPS encryption

• Secure payment gateways

• Restricted internal access

• Fraud prevention tools

While we strive to protect your information, no system is completely secure. Users should maintain strong passwords and secure devices.

7. Children's Privacy

Kineano is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Withdraw consent for marketing communications

• Request account closure

9. Third-Party Links and Services

Our Platform may contain links to third-party services, including payment providers or social login platforms. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Legal changes

• Service improvements

• Business updates

Updated versions will be posted on:

https://kineano.com/privacy-policy

11. Contact Us

For privacy-related inquiries, support, or data requests:

Kineano Support Team

• Email: support@kineano.com

• Alternate Email: asostartup@gmail.com

• Phone: +8801735648933

• Website: https://kineano.com

• Address: chandrakuna, nakla, sherpur