Support Policy
At Kineano, our mission is to deliver the best possible customer experience. This Support Policy explains how we assist our customers and what level of support you can expect when using our products and services.
Our support team is available 12 hours a day, 7 days a week to help with any questions or concerns related to our products or services. You can reach us via email or phone during our support hours.
We strive to respond to all support requests within 24 hours. Response times may vary depending on inquiry volume, but we always aim to resolve issues as quickly and efficiently as possible.
Our support team is trained to assist with:
Product information and usage
Order-related questions
Basic troubleshooting
General customer inquiries
We are committed to providing clear and helpful guidance to ensure a smooth experience with Kineano.
Kineano does not provide support for:
Third-party products or services
Issues outside our products or services
External hardware, software, or platforms not associated with Kineano
You can contact our support team using the following methods:
Email: support@kineano.com
Phone: +880 1735 648933
Address: Sherpur, Mymensingh, Bangladesh
Some products may include a warranty. Warranty terms and duration vary by product. Please refer to the product details or contact our support team for specific warranty information.
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible for a refund under our Refund Policy. Please review our Refund Policy page or contact support for further assistance.
Kineano reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.
By using kineano.com, you agree to comply with this Support Policy.
If you have any questions or concerns, please contact our support team.
Address
Block L, Bashundhara, Dhaka, Bangladesh
Phone
+880 1735-648933
Become A Seller Apply Now
Address
Block L, Bashundhara, Dhaka, Bangladesh
Phone
+880 1735-648933
Become A Seller Apply Now
We use cookie for better user experience, check our policy here
Warning: You cannot undo this action
Note: Don't Click to any button or don't do any action during account Deletion, it may takes some times.
Deleting Account Means:
If you create any classified ptoducts, after deleting your account, those products will no longer in our system
After deleting your account, wallet balance will no longer in our system