Support Policy

At Kineano, our mission is to deliver the best possible customer experience. This Support Policy explains how we assist our customers and what level of support you can expect when using our products and services.

Availability

Our support team is available 12 hours a day, 7 days a week to help with any questions or concerns related to our products or services. You can reach us via email or phone during our support hours.

Response Time

We strive to respond to all support requests within 24 hours. Response times may vary depending on inquiry volume, but we always aim to resolve issues as quickly and efficiently as possible.

Scope of Support

Our support team is trained to assist with:

• Product information and usage

• Order-related questions

• Basic troubleshooting

• General customer inquiries

We are committed to providing clear and helpful guidance to ensure a smooth experience with Kineano.

Exclusions

Kineano does not provide support for:

• Third-party products or services

• Issues outside our products or services

• External hardware, software, or platforms not associated with Kineano

Contacting Support

You can contact our support team using the following methods:

• Email: support@kineano.com

• Phone: +880 1735 648933

• Address: Sherpur, Mymensingh, Bangladesh

Warranty

Some products may include a warranty. Warranty terms and duration vary by product. Please refer to the product details or contact our support team for specific warranty information.

Refund Policy

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible for a refund under our Refund Policy. Please review our Refund Policy page or contact support for further assistance.

Changes to This Policy

Kineano reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.

By using kineano.com, you agree to comply with this Support Policy.
If you have any questions or concerns, please contact our support team.