Support & Return Policy

At Kineano, our goal is to provide the best possible customer experience. This Support & Return Policy outlines how we assist our customers and the services we provide.

Availability

Our support team is available 12 hours a day, 7 days a week to answer any questions you may have about our products or services. Our team can be reached via email or phone.

Response Time

We aim to respond to all support inquiries within 24 hours. Response times may vary depending on the volume of inquiries received, but we will always do our best to respond as quickly as possible.

Scope of Support

Our support team is trained to assist you with any questions or issues related to the use and functionality of our products and services. This includes:

• Product setup assistance

• Troubleshooting

• General usage questions

Exclusions

We do not provide support for third-party products or services that are not directly associated with Kineano. This includes any hardware, software, or services not sold or provided by Kineano.

Contacting Support

You can contact our support team using the following methods:

• Email: support@kineano.com

• Phone: +8801735648933 (10:00 AM – 10:00 PM)

Warranty

All Kineano products come with a warranty. Warranty terms and duration may vary depending on the product. For specific warranty information, please refer to the product documentation or contact our support team.

Return & Refund Policy

If you are not completely satisfied with your purchase, you may be eligible for a return or refund. Our Return & Refund Policy outlines the conditions under which returns and refunds are accepted. For more details, please visit our website or contact our support team.

Changes to This Policy

Kineano reserves the right to modify this Support & Return Policy at any time. Any updates will be posted on our website.

By using Kineano products and services, you agree to be bound by this policy. If you have any questions or concerns, please contact our support team.